DOMESTIC SHIPPING POLICY
Cronk Grow Nutrient's online store offers delivery to all of Canada and the United States. We'll ship from either our New Brunswick, Canada warehouse or our Amazon stock.
Your order is normally completed within one business day. Sometimes it can take up to three days to process.
After your order has been placed, our team will decide where to ship your item from, either our warehouse or Amazons. If shipped from our warehouse you will receive a tracking number from either UPS, FedEx, Purolator, Canada Post, Canpar or DHL. If shipped from Amazon within a day or two you will receive an Amazon tracking number.
We provide free delivery on purchases of $100 or more before tax in Canada. We provide free shipping over $150 in the United States.
All Cronk Grow Nutrient's online orders will be shipped out in unbranded boxes.
CANADA & US SHIPPING DELIVERY ESTIMATES⠀
Since we use FBA from Amazon this allows us to get you your order as fast as possible. In most cases all orders will be shipped out the same day, if not the next day. After the package has been shipped out you should except the parcel within 2-3 business days. In some cases it can take up to 8 business days but is rare.
Delivery can take place on weekends as well if sent through our Amazon partner.
REST OF THE WORLD SHIPPING DELIVERY ESTIMATES
We use UPS, Fedex, Purolator, Canpar or DHL for international shipments. Most international shipments will arrive in 8 business days of ordering, in some cases it can take up to 14 days.
If you don't see your location available for shipping please reach out to us at firstname.lastname@example.org for a quote!
Nutrient Orders 1 to 2 business days of handling time before your order is shipped.
Light Orders 4 to 8 business days of handling time before your order is shipped.
Merch Orders 3 to 5 business days of handling time before your order is shipped.
SPECIAL ORDER ITEMS (SOI)
Special order items such as our commercial grow lights can take up to 10 business days of handling time. Commercial Grow lights will be shipped directly from our manufacture in China and can take up to 30 days. Special order nutrients will be shipped from Canada and can take up to 10 business days of handling time and 7-14 days of shipping.
Regular Shipping Delivery Time Nutrients once shipped will take a maximum of 8 Business days from the time of being shipped.
When exposed to cold temperatures, nutrients can freeze. We send liquid nutrients using express delivery during the winter months so that your shipments are safe. Depending on the courier, your goods may not be sent until the following Monday to avoid them from sitting in a chilly warehouse over the weekend.
If your nutrients do freeze you can do a couple. Let the nutrients defrost at room temperature, if there are solids still in the bottle after 24 hours pour your nutrients into a pot and warm them up well mixing until all solids are dissolved. You can also take equal part RO water, bring it to a boil and mix in with the nutrients, when doing this method make sure to double your dose when feeding.
Occasionally, our online inventory is inaccurate. In the case we cannot fulfill your order due to an item being out of stock, we will contact you within 24 hours whether to cancel the order or wait for the item to be back in stock.
We reserve the right to cancel & refund any order where we cannot economically ship to. If this happens you will be refunded in full and notified of the issue.